Client & Legal Information

Clear information before we work together.

These documents explain how The Neurodiverse Home™ provides services, handles personal information, works within professional boundaries and responds when someone has a concern.They are intended to make expectations clear, protect the people we work with and support respectful, transparent partnerships.

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Client Terms

Version 1.0Effective date: 30 July 2026
Last reviewed: 30 July 2026

1. About these TermsThese Client Terms explain the general conditions that apply when an individual, parent, guardian, family, school, sports club, community programme, business or other organisation enquires about, purchases or engages services from The Neurodiverse Home™.The Neurodiverse Home™ is operated by The Neurodiverse Home Lifestyle Development Consultancy, a sole establishment registered in Abu Dhabi, United Arab Emirates, under economic licence CN-6418643.In these Terms, “TNDH”, “we”, “us” and “our” mean the service provider named above. “Client”, “you” and “your” mean the person or organisation purchasing or commissioning the service. “Participant” means any child, young person or adult who is the subject of or takes part in the service.2. When these Terms applyThese Terms apply when you accept a quotation, proposal, booking confirmation or service agreement; confirm in writing that you wish TNDH to begin work; make payment for an agreed service; or otherwise provide clear written acceptance of these Terms.A service-specific quotation, proposal or agreement may contain additional conditions. Where there is a genuine conflict, the service-specific written agreement takes priority for that engagement.Website information and initial conversations are provided for general information. They do not create a paid professional engagement until the service, scope, responsibilities and fees have been agreed.3. Initial contact and consultationThe first WhatsApp or email exchange is normally free. It is intended to understand the reason for contact, identify whether TNDH may be an appropriate service and agree a sensible next step.The initial exchange is not an assessment, diagnosis, consultation, emergency service or guarantee that TNDH will accept the engagement. Please avoid sending full reports or highly sensitive records in the first message unless TNDH has asked for them and agreed an appropriate method.A consultation may be the first paid professional stage. Before a paid consultation is booked, TNDH will explain its purpose, format, fee and any preparation required.No package or ongoing service begins automatically after the initial contact or consultation. Any further paid work will be explained, priced and agreed before it begins.4. Services and public service architectureTNDH provides educational, developmental, environmental, participation-focused, coaching and implementation-focused services for children, young people, adults, families and organisations.The public service architecture is organised as follows:For families: Learning Access™; Sport, Fitness & Performance; and Family Participation Partnership™.For organisations: services for Schools; Clubs; and Organisations.Only the work expressly confirmed in the written quotation, proposal, booking confirmation or service agreement forms part of an engagement. The presence of a service on the website does not guarantee that it is available, suitable or within scope for every enquiry.4.1 Learning Access™Learning Access™ supports learning, independence and participation by examining the interaction between the learner, task, teaching, communication, routines and environment.Depending on the agreement, services may include targeted tutoring and academic support; educational testing within the qualifications and authorisations held; non-diagnostic learning and access profiling; study, organisation and executive-function support; environmental or instructional adaptations; parent consultation; authorised liaison with schools, tutors or professionals; and implementation or progress review.4.2 Sport, Fitness & PerformanceSport, Fitness & Performance supports participation, movement, physical preparation, fitness, confidence, skill development and individual performance goals.Depending on the agreement, services may include Sport Participation™ support; individual Performance Coaching™; participation and readiness discussions; movement, fitness or performance baselines; environmental and access adaptations; structured coaching and progression; sustainable routine development; and authorised liaison with families, coaches, clubs or relevant professionals.These services do not constitute medical treatment, physiotherapy, rehabilitation or clinical exercise therapy.4.3 Family Participation Partnership™Family Participation Partnership™ is a developing consultancy and implementation pathway intended to support clearer, more consistent and practical participation systems around a child, young person or family.Where specifically offered and agreed, services may include structured parent and caregiver conversations; identification of strengths, priorities and participation barriers; support for child or young-person voice; guidance for parents, siblings, nannies or helpers; environmental and routine analysis; authorised liaison with schools, tutors, clubs or programmes; implementation support; and review of progress, burden and next steps.Family Participation Partnership™ is educational and participation-focused. It is not psychotherapy, family therapy, parenting treatment or regulated clinical behavioural intervention.4.4 Services for schoolsServices for schools may include inclusive-learning and environmental review; student access and participation observations; Learning Access™ consultation; staff learning and coaching; family-partnership support; implementation planning; practical resources; and implementation or impact review.The school remains responsible for its legal, safeguarding, curriculum, staffing, assessment, placement and operational decisions.4.5 Services for clubsServices for sports clubs, martial arts providers, fitness settings and community programmes may include accessible-programme review and design; Sport Participation™ consultation; coach and staff education; participant-journey review; family communication systems; engagement and retention strategies; implementation planning; and review.The club or host programme retains technical coaching authority, safeguarding duties and responsibility for its premises, staff, emergency procedures and operations unless a written agreement expressly states otherwise.4.6 Services for organisationsServices for organisations may include neuroinclusive-environment review; awareness and professional learning; policy and practice guidance; participation and communication audits; parent or caregiver support-system review; implementation planning; and implementation or impact review.Organisation-facing services are offered only where the specific scope, competence, information-handling arrangements and responsibilities have been agreed.

5. Professional scopeTNDH is an independent educational, environmental, participation and implementation consultancy. It provides only the services that fall within the practitioner’s qualifications, competence, licence, insurance and agreed professional scope.TNDH does not provide medical, psychological or psychiatric diagnosis; psychotherapy or counselling treatment; occupational therapy; physiotherapy; speech and language therapy; formal dyslexia diagnosis; regulated clinical behavioural treatment; legal advice or representation; formal mediation; emergency response; or statutory entitlement decisions.The Professional Scope Statement forms part of the public information supporting these Terms. Where another professional is better placed to help, TNDH may recommend referral or collaboration.6. Quotations, proposals and agreementsBefore paid work begins, TNDH will normally provide written confirmation of the agreed service, purpose, main activities or deliverables, fees, payment arrangements, expected timeframe, relevant responsibilities and any material exclusions or dependencies.A quotation is valid for the period stated in it and may be withdrawn or amended before acceptance.Material additions or changes to the agreed scope may require a revised quotation, additional fee or new agreement.7. Fees, payment and invoicesFees will be agreed before the paid service begins and are normally quoted in UAE dirhams.TNDH currently accepts payment by bank transfer or cash.Payment is normally due before a package begins unless a different staged, session-by-session or case-specific arrangement is agreed in writing. TNDH may pause or postpone work while an agreed payment remains overdue.TNDH will provide a detailed invoice or payment record containing the required business, service and transaction information. Where UAE requirements apply, invoice information will be issued in Arabic, with English added where appropriate.Bank transfers are processed through the Client’s and TNDH’s banking providers. The Client is responsible for any bank charges that have been clearly disclosed or imposed by their own bank.8. Relationship-first and staged engagementTNDH recognises that effective work may depend on fit, trust, participation, communication and the way a child, young person, adult or family responds to the working relationship.Where appropriate, TNDH may recommend beginning with a paid consultation, individual session or short agreed trial period before a larger package is confirmed.A trial or initial stage does not guarantee continued work and does not require either party to proceed to a larger package. The next step will be decided using the Participant’s response, professional scope, safety, practical suitability and the Client’s priorities.9. Sessions and packagesWhere sessions are purchased as a package, the number and type of sessions, payment arrangement, any validity period and relevant cancellation terms will be confirmed before payment.A package will not expire under an undisclosed expiry condition. Packages are intended for the named Client or Participant and may not be transferred without written agreement.The sequence, intensity, setting or format may be adapted where participation, access, safety, evidence or practical circumstances indicate that a change is needed. Material changes will be discussed with the Client.10. Client cancellation and reschedulingClients should normally provide at least 24 hours’ notice when cancelling or requesting to reschedule a paid consultation or scheduled session.A session cancelled with less than 24 hours’ notice, or missed without notice, may be charged in full or counted as a completed package session. TNDH will consider emergencies and exceptional circumstances case by case.Where a Client arrives late, the session may still end at the scheduled time so that later appointments and commitments are protected.

11. Cancellation by TNDHWhere TNDH must cancel a paid session or agreed activity, the Client will be offered an appropriate replacement appointment, credit, alternative arrangement or refund for the service TNDH was unable to provide.TNDH is not responsible for reasonable additional costs incurred by the Client unless those costs were agreed in advance.12. RefundsCompleted services are not normally refundable merely because a Client changes their mind or because an outcome that was not guaranteed has not occurred. This does not remove any mandatory consumer right.Where a prepaid package ends before completion, any refund for genuinely unused work will normally be calculated after deducting: services already delivered; late-cancelled or missed sessions properly chargeable under these Terms; bespoke preparation or document work already completed; and clearly disclosed non-recoverable third-party costs.Where a package discount was expressly conditional on completing the package, delivered sessions may be recalculated at the standard individual-session rate only if that method was disclosed before purchase.Where TNDH has not provided an agreed service properly, TNDH will review the circumstances and may correct or repeat the affected work, provide a credit, issue a partial refund or issue a full refund for the affected service, as appropriate.13. Client responsibilitiesThe Client agrees to provide information that is accurate and relevant; disclose significant safety, access or participation information; identify who has authority to provide consent; obtain necessary permissions before asking TNDH to contact another setting or professional; pay agreed fees when due; and treat Participants and all parties respectfully.The Client should raise concerns, changes or misunderstandings promptly and avoid presenting TNDH advice, reports or documents misleadingly or outside their intended purpose.A Client is not required to agree with every recommendation. Disagreement, uncertainty or implementation difficulty may be discussed without penalty.14. Consent, assent and participationWhere a service concerns a child or young person, an appropriately authorised parent or legal guardian must provide consent. TNDH will also seek the child or young person’s views and assent in an accessible and developmentally appropriate way wherever possible.Where a service concerns an adult, the adult Participant’s consent and involvement will normally be required. If another person arranges the service, TNDH may require evidence of authority and will still seek to involve the Participant meaningfully wherever possible.Refusal, withdrawal, discomfort or distress will be treated as meaningful information. TNDH may pause or adapt an activity where participation, welfare or safety is in question.15. Safety, health information and supervisionSafety and supervision responsibilities depend on the setting and will be clarified where necessary.Unless expressly agreed otherwise, a parent, guardian, school, club or host organisation remains responsible for its premises, staff, emergency procedures and general supervision. TNDH does not take over the legal responsibilities of a parent, school, club, employer or regulated professional.Where physical activity is involved, the Client must provide relevant health and safety information. TNDH may adapt, pause or stop an activity where the environment or circumstances are unsafe or where medical clearance or another professional opinion is needed.16. Third-party settings and decisionsTNDH may work within or communicate with homes, schools, clubs, workplaces, community programmes and other services where authorised.TNDH cannot guarantee that another person or organisation will accept or implement a recommendation, permit access, maintain agreed conditions or reach a particular decision. Each third party remains responsible for its own legal duties, policies, staff, facilities and actions.

17. Communication and availabilityCommunication may take place by email, telephone, video call, WhatsApp Business or face-to-face meeting, as agreed.Messages are not monitored continuously and must not be used for emergencies. Reasonable professional boundaries may apply to response times, contact outside scheduled work, extensive document review, multi-party liaison and work beyond the agreed scope.Additional work may require an additional fee where it goes beyond the agreed service.18. Privacy, confidentiality and safeguardingTNDH processes personal information in accordance with the Privacy Notice and treats service information confidentially.Confidentiality is not absolute. Information may be shared where the Client has authorised it; sharing is necessary to provide the agreed service; there is a serious safety or safeguarding concern; disclosure is required or permitted by law; it is necessary to establish or defend legal rights; or information has been properly anonymised.TNDH will not promise secrecy where safeguarding or legal duties may require action. Where a concern suggests abuse, neglect, exploitation, significant risk or immediate danger, TNDH may pause the service, record the concern and share necessary information with an appropriate safeguarding contact, service or authority.19. Educational testing, observations and reportsEducational tests, observations and reports are used only for the purpose stated in the agreement and within the practitioner’s qualifications, competence, publisher requirements and authorisations.Unless explicitly stated otherwise, they are non-diagnostic and do not constitute medical, psychological or clinical conclusions. Scores are not complete descriptions of a person and must be interpreted within their context and limitations.Reports must not be altered, selectively reproduced or used outside their stated purpose in a way that is misleading.20. Intellectual propertyUnless otherwise agreed in writing, TNDH retains ownership of its original frameworks, methods, templates, training materials, visual designs, resources, reports, document structures, terminology, branded systems and unpublished tools.After full payment, the Client may use final materials supplied to them for the personal or internal organisational purpose stated in the agreement.The Client may not sell or commercially redistribute TNDH materials; publish editable proprietary templates; remove ownership notices; present TNDH material as their own; reproduce branded frameworks without permission; or materially alter a report while continuing to represent it as an original TNDH document.The Client retains ownership of materials they provide to TNDH.21. Outcomes and limitationsTNDH will provide agreed services with reasonable care and within professional scope.Educational, developmental, organisational, fitness and participation outcomes depend on multiple factors, including environmental conditions, relationships, opportunity, implementation, consistency, health, attendance, resources, third-party decisions and changing circumstances.TNDH does not guarantee a diagnosis, score, level of progress, school or organisational decision, implementation by others, elimination of all barriers or a particular educational, behavioural, fitness, commercial or participation outcome.The absence of a guaranteed outcome does not remove TNDH’s responsibility to provide the agreed service properly.22. Pausing or ending an engagementThe Client may end an engagement by providing written notice, subject to the agreed payment, cancellation and refund provisions.TNDH may pause or end an engagement where fees remain overdue; the service is no longer appropriate or within scope; necessary consent, authority or cooperation is unavailable; safety or safeguarding concerns cannot be managed; abusive, discriminatory or threatening conduct occurs; continuing would be unethical or unlawful; or another professional is more appropriately placed.TNDH will not end a service merely because a Client disagrees with a recommendation. Where reasonably possible, TNDH will explain the reason and support an appropriate transition or referral.

23. ComplaintsClients are encouraged to raise concerns promptly. Complaints will be handled under the TNDH Complaints Procedure.Raising a complaint will not result in retaliation or unfair treatment and does not prevent a Client from contacting an appropriate consumer-protection, regulatory or legal authority.24. LiabilityNothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.Subject to applicable law, TNDH will not normally be responsible for indirect or consequential loss that was not reasonably foreseeable; actions or omissions of third parties; changes made to recommendations or materials without approval; use of a report outside its stated purpose; or outcomes arising from information that was materially inaccurate or withheld.This section does not excuse TNDH from responsibility for providing the agreed service with reasonable care.25. Events outside reasonable controlNeither party will be treated as in breach for a reasonable delay caused by circumstances outside their control, including serious illness, government restrictions, extreme weather, interruption of essential systems or other significant unforeseen events.The affected party should communicate promptly and take reasonable steps to reduce disruption.26. Changes to these TermsTNDH may update these Terms to reflect changes in services, systems or applicable requirements.The version accepted at the beginning of an engagement will normally continue to govern that engagement unless the change is required by law, necessary for safety or safeguarding, or agreed by both parties.27. Governing lawThese Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Abu Dhabi.Any dispute that cannot be resolved through the complaints process may be referred to the competent authorities or courts in Abu Dhabi, subject to any mandatory consumer right or jurisdictional requirement.28. ContactThe Neurodiverse Home™
Abu Dhabi, United Arab Emirates
Email: [email protected]
Telephone/WhatsApp: +971 50 263 3526
Website: theneurodiversehome.ae

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Privacy Notice

Version 1.0Effective date: 30 July 2026
Last reviewed: 30 July 2026

1. Who we areThis Privacy Notice explains how The Neurodiverse Home™ collects, uses, stores and shares personal information.The data controller is The Neurodiverse Home – Lifestyle Development Consultancy, a sole establishment registered in Abu Dhabi, United Arab Emirates, under economic licence CN-6418643.2. Who this Notice applies toThis Notice applies to website visitors; people who contact TNDH; prospective and current Clients; children, young people and adults who participate in services; parents, guardians and family members; representatives of schools, clubs, programmes and organisations; professionals; and other authorised contacts.3. Our privacy principlesTNDH aims to collect information for a clear purpose; collect only what is reasonably necessary; explain how information will be used; use accessible consent processes where consent is required; protect children’s and sensitive information with additional care; restrict access; keep information accurate where reasonably possible; retain it only as long as needed; and use anonymised information where identification is unnecessary.4. Information we may collectContact and identity information, such as name, email address, telephone number, general location, organisation, role and preferred communication method.Enquiry information, such as the reason for contact, priorities, current circumstances, accessibility needs and preferred next step.Client and service information, such as quotations, agreements, bookings, attendance, session records, correspondence, invoices, payment status, actions, feedback and complaints.Participant information, such as name, age, parent or guardian details, school or programme information, strengths, interests, communication preferences, learning or participation information, support arrangements, consent, assent and relevant safety information.Educational and participation information, such as work samples, educational history, test results, observation notes, reports supplied by a Client, implementation information and views provided by Participants, families or authorised professionals.Where relevant to Sport, Fitness & Performance, information about goals, readiness, movement, activity, participation, relevant health or safety considerations and coaching progress.Website and technical information, such as basic connection, browser, device, date, time, security and diagnostic information processed by the website host or network providers.Images, audio or video only where necessary for an agreed purpose and where the required permissions have been obtained.5. How information is collectedInformation may be collected directly from you; from a parent, guardian or authorised representative; through email, telephone, video call or WhatsApp Business; during meetings, sessions, observations, coaching or educational testing; from documents you choose to provide; from authorised schools, clubs, organisations or professionals; through scheduling or administrative systems; and through essential website technology.Please avoid sending more information than is necessary during an initial enquiry.

6. Why we use personal informationTNDH may use personal information to respond to an enquiry; determine whether a service is appropriate; prepare a quotation or agreement; provide, manage and review an agreed service; communicate with Clients and authorised third parties; arrange sessions; carry out educational testing or non-diagnostic profiling within scope; develop participation, access, environmental or coaching recommendations; support implementation; protect safety; respond to safeguarding concerns; issue invoices; maintain financial and professional records; respond to complaints; protect legal rights and intellectual property; improve services using anonymised information; and meet legal or regulatory requirements.Identifiable client information will not be used for public case studies, research publications, testimonials or marketing without separate and specific permission.7. Legal grounds for processingThe legal ground depends on the information and purpose. TNDH may process information where valid consent has been given; it is necessary to take requested steps before entering an agreement; it is necessary to provide or manage an agreed service; it is required by law; it is necessary to protect a person’s vital interests or safety; it is necessary to establish or defend legal rights; or another lawful basis is available under applicable UAE law.Where TNDH relies on consent, consent may be withdrawn. Withdrawal does not invalidate earlier lawful processing and some information may still need to be retained where another lawful requirement applies.8. Children and young peopleWhere appropriate, information will be obtained from an authorised parent or legal guardian. The child or young person will be given an accessible explanation and their views and assent will be sought wherever possible.TNDH will limit information to what is relevant, avoid promising absolute secrecy and avoid sharing information across a family, school or professional network by default. Different people’s views may be recorded separately.9. Sensitive informationSome information may be sensitive because it relates to health, disability, education, family circumstances, behaviour, safeguarding or other private matters.TNDH will collect sensitive information only where reasonably necessary, explain the purpose, restrict access, avoid unnecessary deficit-based labels and use relevant summaries or extracts where a full document is not needed.10. Systems and service providersTNDH currently uses Google Workspace and Gmail for email and administration; Google Drive for file storage; WhatsApp Business for agreed communication; Microsoft 365, SharePoint, Forms and Lists for authorised administration and records; Excel for client, session, package, invoice and financial records; calendar or scheduling software; and banking services for bank-transfer payments.The public website is hosted by Carrd. TNDH does not currently use Carrd enquiry forms, Google Analytics, Meta Pixel or other non-essential website analytics or advertising tracking. Carrd and network providers may still process limited technical information needed to deliver, secure and diagnose the website.TNDH does not currently use a separate online card-payment provider. Bank-transfer information is processed by the Client’s and TNDH’s banking providers. Cash payments are recorded in TNDH’s financial records.

11. Sharing informationTNDH may share personal information with the Client or authorised representative; an authorised parent or guardian; authorised schools, clubs, organisations or professionals; providers supporting email, cloud storage, communications, scheduling, information security, banking or professional administration; insurers, legal or professional advisers; competent authorities; safeguarding or emergency services; or courts and authorities where necessary.TNDH does not sell personal information and does not give advertisers access to individual client records.Where information is shared for a service, TNDH aims to share the minimum reasonably necessary for the agreed purpose.12. International processing and transfersSome technology providers may store or process information outside the UAE. TNDH will take reasonable steps to use reputable providers, limit information, review available privacy and security information, restrict access and use appropriate safeguards where required.Email, cloud, scheduling and messaging services may route information through systems in more than one country.13. WhatsApp Business and emailWhatsApp Business may be used where convenient and appropriate. It should not normally be used to send full assessment reports, extensive medical records, highly sensitive safeguarding information, passwords or information unrelated to the agreed purpose.Email is used for ordinary professional communication but cannot be guaranteed completely secure. TNDH may request password protection, secure file sharing or another agreed method for particularly sensitive documents.Messaging services are operated by third parties and have their own privacy practices.14. SecurityTNDH uses reasonable technical and organisational measures appropriate to the nature and risk of the information. Measures may include password protection, multi-factor authentication where available, restricted access, device security, controlled sharing permissions, backups and deletion or anonymisation procedures.No storage or communication method can be guaranteed completely secure.15. Data incidentsWhere TNDH becomes aware of loss, unauthorised access, disclosure or another information-security incident, it will take reasonable steps to contain and investigate the incident, assess who and what is affected, reduce ongoing risk, document the event and notify affected people or relevant authorities where required.Clients should notify TNDH promptly if they believe information has been lost, shared incorrectly or accessed without permission.

16. RetentionTNDH keeps personal information only for as long as reasonably necessary for the service purpose, follow-up and continuity, safeguarding, financial and business records, insurance, legal obligations or claims, resolving complaints and protecting intellectual property.Different records may have different retention periods. Information no longer required will be securely deleted, anonymised or removed from active use, subject to lawful retention obligations.17. Your rightsSubject to applicable UAE law and relevant limitations, you may have the right to be informed about processing; ask whether TNDH holds information about you; request access; request correction; request deletion in appropriate circumstances; request restriction or stopping of certain processing; object to direct marketing; object to certain automated decisions; request transfer of information where technically feasible; withdraw consent where consent is the basis; and raise a privacy complaint.TNDH does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.18. Making a privacy requestTo make a privacy request, email [email protected] with the subject line “Privacy Request”.TNDH may ask for reasonable information to confirm identity and authority before releasing, correcting or deleting information.A request may be limited where disclosure would affect another person’s rights, reveal confidential third-party information, compromise safeguarding, conflict with a legal obligation, interfere with legal claims or otherwise be restricted by law. Where possible, the reason will be explained.19. MarketingTNDH will send direct marketing only where there is an appropriate basis. You may unsubscribe or ask TNDH to stop marketing at any time.Stopping marketing does not prevent necessary service, invoice, safety or contractual communication. Client and Participant information is not used for targeted advertising.20. Testimonials, stories and case examplesA testimonial, identifiable story, photograph, recording or quotation will not be published without separate permission. Consent to service delivery does not equal consent to publicity.Where de-identified learning is used internally, TNDH will remove unnecessary details, avoid combinations that could reasonably identify someone and avoid presenting one person’s experience as proof of general effectiveness.

21. Website technology and cookiesAt the effective date of this Notice, TNDH does not intentionally use non-essential analytics, advertising pixels or behavioural tracking on its public Carrd website.Essential technical information may be processed to load, secure and diagnose the website. If non-essential tracking or forms are introduced, this Notice and any required consent controls will be updated before or when those tools are activated.22. Third-party linksThe TNDH website may link to websites operated by other organisations. TNDH is not responsible for their privacy, security or content. A link does not automatically mean that TNDH endorses the organisation or all of its material.23. Privacy concerns and complaintsPrivacy concerns should be sent to [email protected] with the subject line “Privacy Concern”. TNDH will review the concern under its Complaints Procedure.You may also have the right to complain to the relevant UAE authority.24. Changes to this NoticeTNDH may update this Notice when services, systems, providers, information practices or applicable requirements change. The current version and effective date will be displayed on the website. Material changes affecting an active service may also be communicated directly.25. ContactThe Neurodiverse Home™
Abu Dhabi, United Arab Emirates
Email: [email protected]
Telephone/WhatsApp: +971 50 263 3526
Website: theneurodiversehome.ae

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Professional Scope

Version 1.0Effective date: 30 July 2026
Last reviewed: 30 July 2026

1. Our roleThe Neurodiverse Home™ is an independent Abu Dhabi-based educational, environmental, participation and implementation consultancy.TNDH helps children, young people, adults, families and organisations understand barriers to participation and make practical changes to environments, communication, routines, teaching, coaching and implementation.The core position is that environment shapes behaviour, participation is the outcome, regulation precedes readiness, inclusion is infrastructure, support should build independence rather than unnecessary dependency, evidence should inform decisions and recommendations must be translated into implementation.2. Public service architectureFor families, TNDH’s public service architecture includes Learning Access™; Sport, Fitness & Performance; and Family Participation Partnership™.For organisations, TNDH may provide agreed services for Schools; Clubs; and Organisations.The public categories explain how clients may understand the offer. Specific TNDH frameworks and service pathways may sit underneath them. The written quotation or agreement is the definitive statement of what will be provided.3. Learning Access™Learning Access™ addresses the conditions affecting access to learning, confidence, independence and participation.It may include targeted tutoring, educational testing within authorised scope, non-diagnostic profiling, environmental and instructional adaptations, executive-function support, parent consultation and authorised liaison.It does not provide medical, psychological or formal dyslexia diagnosis. Course completion alone is not presented as specialist dyslexia-therapy competence.4. Sport, Fitness & PerformanceSport, Fitness & Performance addresses access, participation, movement, physical preparation, fitness, confidence, skill and performance goals.It may include Sport Participation™ consultancy, individual Performance Coaching™, readiness discussion, baseline observations, coaching, progression, adaptation, sustainable routine development and authorised liaison.It does not constitute medical treatment, physiotherapy, rehabilitation, clinical exercise therapy or treatment of injury. TNDH may require medical clearance or referral where appropriate.

5. Family Participation Partnership™Family Participation Partnership™ is a developing consultancy and implementation pathway intended to align family, Participant, professional and environmental action around meaningful participation.Where specifically available, it may include collaborative conversations, caregiver guidance, child or young-person voice, environmental analysis, cross-setting alignment, implementation support and review.It is not psychotherapy, family therapy, parenting treatment, parent-compliance training or regulated clinical behavioural treatment.6. Services for schoolsTNDH may support schools through environmental and participation review, Learning Access™ consultation, staff learning, family-partnership support, practical implementation planning and review.TNDH does not determine statutory entitlement, placement, grading, curriculum requirements or school policy and cannot require a school to accept a recommendation.7. Services for clubsTNDH may support sports clubs, martial arts providers, fitness settings and community programmes through accessible programme design, environmental review, coach education, family communication, participant-journey review, retention and implementation support.The club or programme retains technical authority, safeguarding responsibilities, staff management, emergency procedures and responsibility for its facilities and operations.8. Services for organisationsTNDH may provide bounded consultancy relating to neuroinclusive environments, communication, policy, participation, staff learning, implementation and review where the scope is agreed and within competence.TNDH does not replace legal, human-resources, occupational-health, clinical, regulatory or professional advice. Organisation-facing work is not offered as a formal compliance certification unless a future service is separately developed and authorised.9. What TNDH does not provideTNDH does not provide medical diagnosis or treatment; psychological or psychiatric diagnosis; psychotherapy or counselling treatment; family therapy; occupational therapy; physiotherapy; speech and language therapy; feeding or swallowing intervention; formal dyslexia diagnosis; regulated clinical behavioural treatment; formal functional analysis; restraint or seclusion programmes; exposure therapy; emergency or crisis intervention; legal advice; legal representation; formal mediation; statutory entitlement decisions; or regulatory inspection and enforcement.TNDH may help a person or family understand information, prepare questions and communicate with another service. This does not make TNDH a lawyer, regulated clinician, statutory advocate, regulator or decision-maker.

10. Educational testingEducational tests are used only within the qualifications and authorisations held, in accordance with publisher requirements, for an agreed educational purpose and with appropriate consent.Educational testing by TNDH is non-diagnostic unless a future service is separately qualified and legally authorised to provide a specific diagnostic function.A score is not a complete description of a person and will not be used to make medical, psychiatric or clinical conclusions outside TNDH’s competence.11. Literacy and dyslexiaTNDH may provide evidence-informed literacy teaching, targeted educational support, Learning Access™ strategies and non-diagnostic observation of literacy-related needs.TNDH does not claim to provide formal dyslexia diagnosis, certified dyslexia therapy, an Orton–Gillingham intervention or specialist Structured Literacy therapy unless recognised training, supervision, competence and authority have been separately established.Where a specialist tutor or regulated professional is involved, TNDH may support implementation and reinforcement without creating an uncoordinated competing programme.12. Family and caregiver guidanceTNDH may support families to understand participation, communication, routines, learning access and implementation.This work remains educational and participation-focused. Families will not be blamed where recommendations are difficult to implement. Barriers may arise from time, resources, language, accessibility, coordination, environmental design or competing responsibilities.13. Liaison, voice and advocacy boundariesWith appropriate permission, TNDH may communicate with a school, club, organisation or professional; explain relevant information; help prepare questions; support meetings; clarify actions; and help translate recommendations into everyday practice.TNDH supports Participant voice and family communication but does not provide legal representation, formal statutory advocacy or entitlement decisions.14. Consent, assent and dignityTNDH seeks appropriate consent, provides accessible explanations and seeks the Participant’s assent and views wherever possible.Participation will not be secured through unnecessary pressure, threat or coercion. Refusal, withdrawal, discomfort and distress are treated as meaningful information.

15. Safety and safeguardingTNDH may recognise, record and escalate a safeguarding concern but is not an emergency or statutory safeguarding service.Where immediate safety, suspected abuse, neglect, exploitation or serious risk is present, ordinary consultancy may be paused and appropriate safeguarding, emergency or regulated services may be contacted.Confidentiality cannot be guaranteed where disclosure is necessary to protect a person or comply with law.16. Collaboration and referralTNDH may recommend collaboration or referral where a need involves medical or mental-health concerns; speech, language or swallowing assessment; complex sensory, physical, motor, positioning or self-care needs; specialist educational or dyslexia assessment; severe or high-risk behaviour; safeguarding; legal representation; or needs outside current competence.Referral is not rejection. It is part of responsible professional practice and may allow TNDH to continue in a clearly bounded complementary role.17. Evidence and outcomesTNDH uses evidence to inform its work but does not claim that every TNDH framework, tool or pathway has been independently validated.TNDH will distinguish, where possible, between established evidence, moderate evidence, emerging evidence, professional judgement, working hypotheses, reported information and direct observation.No individual outcome is guaranteed. Context, implementation, opportunity, health and third-party action affect outcomes.18. Questions about scopeQuestions or concerns about professional scope may be sent to [email protected] with the subject line “Professional Scope”.

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Complaints Procedure

Version 1.0Effective date: 30 July 2026
Last reviewed: 30 July 2026

1. Our commitmentThe Neurodiverse Home™ aims to provide clear, respectful and professionally responsible services. Concerns and disagreement can arise, and a complaint will be taken seriously.Raising a complaint will not result in retaliation, unfair treatment or automatic withdrawal of service. Complaints are also used to identify implementation and organisational learning.2. What may be raisedA concern or complaint may relate to communication; professional conduct; service quality; fees or invoices; cancellation or refund decisions; privacy or information handling; accessibility; safeguarding practice; professional scope; an assessment, report or recommendation; failure to provide an agreed service; or how an earlier concern was handled.A complainant does not need to use legal or technical language.3. Informal resolutionWhere appropriate, the quickest first step is to raise the concern directly with Anthony Keene. Many concerns can be resolved through clarification, correction, apology, adaptation, an agreed action, repetition of affected work or review of a fee or decision.A person may proceed directly to a formal complaint where the issue is serious or an informal conversation would not be appropriate.4. Making a formal complaintEmail [email protected] with the subject line “Formal Complaint”.Where possible, include your name; the Participant or organisation involved; what happened; relevant dates; what has already been done; the outcome you are seeking; and any accessibility or communication support required.A complaint may also be submitted by voice note, telephone or another accessible format where writing creates a barrier.5. AcknowledgementTNDH will normally acknowledge a formal complaint within two working days. The acknowledgement will confirm receipt, whether more information is needed and the expected response date.

6. ReviewThe complaint will be reviewed fairly and proportionately. This may involve reviewing correspondence, agreements, invoices and records; asking for clarification; speaking to another relevant person where appropriate and authorised; separating established facts from interpretation; and considering contractual, professional, privacy, safety and consumer issues.Only information reasonably necessary to review the complaint will be used.7. ResponseTNDH will normally provide a written outcome within ten working days of receiving sufficient information.Where more time is needed, TNDH will explain the reason, what remains to be reviewed and when a response is expected.The response will normally identify the issues considered, information reviewed, findings, whether the complaint is upheld or partly upheld, any action or remedy, relevant learning and how to request reconsideration.8. Possible outcomesDepending on the circumstances, an outcome may include clarification; correction; apology; revised report or document; change in communication or procedure; completion or repetition of affected work; credit; partial or full refund; referral; responsible ending of the engagement; or no further action where the available information does not support the complaint.A particular remedy cannot be guaranteed before the complaint has been reviewed.9. ReconsiderationA complainant who believes significant information was overlooked may request reconsideration within ten working days of the outcome. The request should identify the issue, the information believed to have been overlooked and why it may change the outcome.Because TNDH is a founder-led sole establishment, a completely independent internal appeal may not always be possible. Where appropriate, TNDH may seek external professional advice or propose review by a suitable independent person.10. Safeguarding and urgent concernsA concern involving immediate danger, abuse, neglect, exploitation or serious risk will not wait for the ordinary complaints timetable. TNDH may take immediate safeguarding action and share necessary information with appropriate services or authorities.TNDH is not an emergency service.

11. Privacy complaintsPrivacy complaints will be reviewed under both this Procedure and the Privacy Notice. TNDH may need to verify identity or authority before releasing personal information.12. Records and confidentialityTNDH will maintain a proportionate record of the complaint, information reviewed, decisions, communication, actions and relevant learning.Complaint information will be shared only where reasonably necessary to review, respond, protect safety or meet a legal requirement.13. External escalationUsing this Procedure does not remove the right to contact an appropriate external authority.For complaints concerning a business licensed in Abu Dhabi, consumers may contact Abu Dhabi consumer protection through TAMM or the Abu Dhabi Government Contact Centre on 800555.A complainant may also seek independent legal advice or use any competent regulatory authority or court available under UAE law.14. AccessibilityA complainant may request plain-language communication, additional explanation, a telephone or video conversation, support to submit the complaint, another accessible format or reasonable additional time.The complaints process should not itself become a barrier to participation.15. ContactThe Neurodiverse Home™
Abu Dhabi, United Arab Emirates
Email: [email protected]
Telephone/WhatsApp: +971 50 263 3526
Website: theneurodiversehome.ae

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